Frequently Asked Questions

Yes. There are no monthly fees and no registration limits. You only pay a 5% service fee on paid registrations — and you can pass that fee to your registrants if you'd like. Free events cost you nothing, ever.

No. RegiSpot runs entirely in your browser. There's also a free mobile app for managing rosters and check-ins on the go.

Most organizers publish their first event in under 10 minutes using our guided wizard.

Yes. RegiSpot supports events in any country. Stripe processes payments in 135+ currencies and your local currency is detected automatically.

Only paid registrations processed through RegiSpot. Free events have no fee.

Stripe charges its standard 2.9% + $0.30 per transaction. This is separate from RegiSpot's 5% and is deducted at the time of the transaction.

Yes. Toggle 'Pass fee to registrant' when creating an event and the 5% will appear as a clear line item at checkout.

Funds are deposited directly to your connected Stripe account on Stripe's standard daily payout schedule.

For your security, RegiSpot doesn't store or modify bank details. Sign in to your Stripe dashboard directly to update payout information.

Apple Pay only appears on Apple devices (iPhone, iPad, Safari on Mac). Google Pay shows on Android and Chrome. All major credit and debit cards work everywhere.

When creating an event, choose 'Multiple sessions.' You can either create separate events per session (clean rosters) or use a single form with a session-selector dropdown (one combined roster).

Open the event editor → Staff & Helpers tab. Enter their email and assign a role (Admin, Assistant, or Coach). They'll receive an invitation to create a free RegiSpot account.

Enable the waitlist toggle on your event. Once capacity is reached, the form switches to a 'Join Waitlist' option. You can convert waitlisted registrants to confirmed with one click if spots open.

Yes. In the form builder, add a checkbox or dropdown field and assign a price to each option. The price is added to the base registration cost automatically.

Enable the 'family member' option in the form builder. Family members registering with the same email are automatically tagged as a Family Group in your roster.

Ask them to check their spam/junk folder first. You can also resend the confirmation from the registrant roster with one click.

Yes. Every event has a copy-paste iFrame embed code with customizable width, height, and branding. It's fully responsive.

On the publish step of any event, select past events and click 'Send Notification' — registrants from those events will receive an email with the new event link.

Yes. On the publish step, upload a CSV of email addresses to invite additional contacts beyond past registrants.

Codes are case-sensitive and space-sensitive — 'SUMMER10', 'summer10', and 'Summer 10' are all different. We recommend simple all-caps codes with no spaces.

Yes. Configure a CNAME record in your DNS and your event pages will be served from your subdomain (e.g., camps.myorganization.com) with no RegiSpot branding.

Use the 'Forgot password' link on the sign-in page. You'll get a reset link via email.

For security reasons, we can't grant access to an account whose email you no longer control. We recommend creating a new account.

Recommended size is 1600px wide. JPG and PNG are supported. The image is responsive and resizes automatically on smaller screens.

Stripe-specific issues are best resolved with Stripe support directly so your account information stays secure. For general questions about connecting Stripe to RegiSpot, contact us.